Privacy Policy
This policy explains what personal information Andle (“Andle”, “we”, “us”) collects through useandle.com, why, who helps us process it, how long we keep it and the choices you have. If you have a question, email us at hello@useandle.com.
What we collect
When you request a feasibility check
The form on our site asks for:
- Your email address
- What you’re making, in your own words
- Where you are in the process, roughly how many units you need for a first order and, if you choose, when you hope to launch
- The language of the page you used
If you signed up through our earlier early access form, we hold your email address and the language of the page.
When you email us
We receive whatever you include in your message, such as your name, your company and details about your product.
When you visit the site
- Analytics. We use Google Analytics to understand how the site is used: which pages people view, how they arrived, their approximate location (country or city), their device and browser, and actions such as clicking our main buttons or starting and sending the form. Google Analytics uses your IP address to estimate your location; Google states that Google Analytics 4 does not log or store IP addresses. Visitors from the European Economic Area, the UK and Switzerland are asked first, and Google Analytics only runs if they accept.
- Hosting. Our host, Vercel, processes technical information such as your IP address, browser and the pages you request, to deliver the site and keep it secure.
- Your language choice. If you switch between English and Korean, your browser remembers the choice in its local storage. It isn’t sent to us.
How we use it
- To reply to you and send your feasibility check
- To talk with you about your project if you want to continue
- To understand how the site is used and improve it
- To keep the site and our systems secure
We don’t sell your personal information or use it for advertising. We share your contact details with a manufacturer or supplier only with your agreement, for example when you ask us to request quotes.
If you’re in the EEA, the UK or Switzerland, we rely on these legal bases: taking steps at your request before a possible agreement (to reply to your request), our legitimate interests (to follow up on your project and keep the site secure) and your consent (for analytics cookies).
Who helps us
We use a small number of service providers, who process information on our behalf:
- Google (Google Workspace for email and for storing form requests, and Google Analytics)
- Vercel (website hosting)
These providers are based in the United States and process data in the US and other countries. Where the law requires it, we rely on the safeguards they offer for international transfers, such as standard contractual clauses.
Cookies
_gaand_ga_*(Google Analytics): tell visits apart. They last up to 2 years.andle-region: remembers whether we need to ask before using analytics cookies. It lasts 30 days.andle-consent: remembers your answer to that question. It lasts 6 months.
The last two only make the cookie prompt work. You can block or delete cookies in your browser settings, and you can install Google’s opt-out add-on to stop Google Analytics on any site. If you were asked about cookies, you can change your answer at any time from Cookie settings at the bottom of each page.
How long we keep it
- Feasibility check requests and emails: for three years after our last contact with you, then deleted, unless we need them longer for an agreement with you or to meet a legal obligation.
- Google Analytics data: up to 14 months.
You can ask us to delete your information sooner at any time.
Your rights
You can ask us to give you a copy of your personal information, correct it, delete it, or stop or limit how we use it. Where we rely on your consent, you can withdraw it at any time. Email hello@useandle.com and we’ll reply within one month, and usually much sooner. If you’re in the EEA, the UK or Switzerland, you can also complain to your local data protection authority.
Security
Only the Andle team can access the information you send us. We use the security features of our providers, and the site is served over an encrypted connection (HTTPS). No system is completely secure, but we work to protect your information and will tell you if a problem affects you.
Children
Our site is for businesses and isn’t directed at children. We don’t knowingly collect information from anyone under 16.
Changes to this policy
When we change this policy, we’ll update the date at the top of this page. If a change is significant, we’ll make it clear here.
Contact
Andle, hello@useandle.com